- Regularly train staff to recognize and report signs of CEO fraud, focusing on emotional triggers and urgent and unusual requests. Also, include multi-channel simulated phishing exercises (e.g., email, SMS, voice, or QR code).
- Enforce robust email authentication protocols (SPF, DMARC, and DKIM) at a "reject" policy to prevent simple, exact-domain spoofing.
- Establish internal, physical "codewords" or "safe words" known only to executives for high-risk employees to verify high-stakes requests.
- Implement mandatory, multi-step verification policies for all wire transfers (over a certain threshold) or sensitive data requests, including direct, out-of-band confirmation from the requesting executive.
- If funds are unintentionally wired to a fraudulent account, immediately notify a supervisor, internal IT team, the banking institution, the FBI, and the US Secret Service to stop the wire transfer. Unless the fraudulent transaction is discovered quickly (typically within 48 hours), it can be difficult, if not impossible, to return the stolen funds.
- Review the Don't Take the Bait! Phishing and Other Social Engineering Attacks NJCCIC product for more information on common phishing and social engineering attacks.
- Report malicious cyber activity to the NJCCIC and the FBI's IC3.
