Government IT

Federal, State & Local Government IT.

TeliApp offers secure, reliable and powerful technology solutions to federal, state and local government clients nationwide. Get the most value out of your IT investments with technology solutions designed to meet the unique requirements of your government entity.

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Technology partners

Technology partners.

TeliApp is a licensed reseller for all of our partners. These are the platforms and vendors we standardize on for government IT — selected for security posture, compliance fit and long-term support.

Fortinet

SonicWall

Cisco

Dell

Veeam

Microsoft 365

Google Workspace

Carahsoft

Onix

Center for Internet Security

NJ Cybersecurity & Communications Integration Cell

Multi-State Information Sharing & Analysis Center

Fortinet

SonicWall

Cisco

Dell

Veeam

Microsoft 365

Google Workspace

Carahsoft

Onix

Center for Internet Security

NJ Cybersecurity & Communications Integration Cell

Multi-State Information Sharing & Analysis Center

Our approach

Workflow tailored to your agency.

We believe that an entity's workflow and lifecycle methodology must be special and unique to their specific needs. Government led management teams must be able to continuously simplify workflow and spark the creative process so that the very best can be given to their constituents.

Any entity that functions on technology should always be aware of the latest communication, design and development methods to achieve this. Balancing ideological convictions with real life practicalities calls for actionable intelligence, based on factual on-the-ground data and its resulting analytics.

What we deliver

Services for government entities.

Managed IT & Computer Consulting Services

TeliApp provides a full range of technology services for government agencies, including municipalities, public school districts, public libraries and sewerage authorities. Services include cybersecurity training, desktop support, IT maintenance and troubleshooting, CJIS compliant cloud migrations for email and data, cloud migration support for specialized Government software such as Edmunds GovTech, Mitchell Humphrey's FastTrackGov, HachWIMS, digital succession planning, separating technology infrastructure, and more.

Desktop SupportCJIS Compliant CloudEdmunds GovTechFastTrackGovHachWIMSDigital Succession Planning

Website Design & Hosting Management

TeliApp designs, develops and hosts quality websites for government entities. We strive to evolve our methodologies to stay current and to offer the best possible service to our clients. Depending on the specifics of a project, we may utilize bottom up, top down, combination and/or big bang approaches. As a vendor, we retain no ownership in the work product we produce.

DesignDevelopmentHostingClient Owns the Work

Technology Upgrade Evaluations

Our relationship with local, state and federal government agencies usually starts with a technology upgrade evaluation. Having an experienced outside firm perform an unbiased evaluation enables key decision makers to learn new information through a different lens. The notion that an entity should only consider migration at or near the end of its present system's life cycle, thereby getting the most out of current resources and postponing the costs and the issues of migration until absolutely necessary is a fallacy. We believe that smart strategy includes migrating before being forced to, as a result of, for example, a ransomware attack or a catastrophic system failure resulting from unforeseen circumstances. Entities generally find that the faster they migrate, the faster they grow.

Unbiased AssessmentRisk ReductionMigration Roadmap

Cloud Migrations

Cloud migrations are more than simply data storage and cloud-based email infrastructure. On the contrary, they include a master plan that encompasses the nuances and complexities of wired and wireless network speed and stability, data syncing, data backup and searching, computer and smartphone hardware, network and data security, virtualization, video and chat communications, succession planning, file digitization, inventory management, task management, compliance, training, and more.

Email & DataBackup & SyncVirtualizationFile DigitizationCompliance

Full scope of work

What an engagement actually covers.

Every agency is different — here is the full menu we pull from when we build your managed IT program.

File Server Administration & Management

Monitoring of critical functions
On-site and remote support
Service pack and patch updates on a regular basis
Consistent review of firewall, backup, antivirus and ancillary programs, plus system maintenance checks
Data backup across all servers and applications
New user account creation and management of security policies
Rebuilding of servers and restoration of systems from backups in case of failure

Network Operations

On-site and remote support
Identification and resolution of LAN issues as they arise
Identification and resolution of WAN issues as they arise
Firewall configuration for maximum security

Workstation Management

On-site and remote support
Service pack and patch updates on a regular basis
Maintain properly functioning configurations
Setup, installation and configuration of new and rebuilt computers, including OS, software, network, backups and email clients
Installation and setup of new office equipment — printers, scanners, copiers, and more
Ensure all devices are properly backed up, and restored from backup when necessary
Keep devices current and free of viruses, spyware and malware
Minor hardware repairs — replacing drives, upgrading memory, and similar

General Consulting & IT Services

Server, workstation, printer and network device consultation, configuration and installation
Software updates, network troubleshooting, firewall adjustments, email and hardware troubleshooting
Recommendations for hardware and software purchasing
Regular on-site walkthroughs to identify issues, opportunities and suggested improvements
On-site staff as necessary for all support matters
24/7 remote desktop and monitoring software on all desktops and servers

Cybersecurity Built Into IT

Hardware and software programs reviewed and updated to protect the network, servers and workstations
Hardware, software and services that inspect network traffic, block restricted sites and prevent cyber attacks
Firewall configuration recommendations for maximum security
File security management recommendations for maximum security
Email security — spam blocking, password change enforcement and related mechanisms
CEO leads cyber defense initiatives; M.S. in Cybersecurity Operations and Leadership, University of San Diego

Cloud Infrastructure Capabilities

Google Workspace and Microsoft Office 365 — Business and Government
Zero Trust infrastructure and compliance standards
Security setup and management, core services and cloud administration
User setup, roles, management, maintenance and troubleshooting
Device security, app management and configuration
Cloud migration for specialized government software — Edmunds GovTech, Mitchell Humphrey FastTrackGov, and more

Qualifications

Certified, experienced, government-ready.

Our technicians bring deep expertise across the platforms and compliance regimes government agencies actually run on.

Law enforcement

When we work with police departments and law enforcement agencies, the personnel assigned to that account hold the necessary credentials — including NCIC certification, CJIS compliance, and training on Enforsys Blue and BEAST.

CompTIA A+ certified technicians
CompTIA Network+ certified technicians
CompTIA Security+ certified personnel
CCNA-certified network technicians working with Cisco routers and switches
Fully versed in Windows servers in host and compute environments
NCIC certification and CJIS compliance for law enforcement at local, state and federal levels
Training with Enforsys Blue and BEAST for law enforcement environments
Munidex finance, Edmunds tax applications and Spatial Data
Microsoft Operating Systems, Office Suite and Exchange Server
Network firewall configuration, system security and back-up appliances
Linux and a wide range of anti-virus and security software
Microsoft Outlook Web Access and Terminal Services
Dell Wyse T, Z and 5070 thin clients
VMware vSphere 5.x / 6.x / 7.x virtualization
VMware Horizon View 6.x / 7.x / 8.x

References available

Start with a technology upgrade evaluation.

Most of our agency relationships begin with an unbiased outside evaluation. We'll put you in touch with current clients for references.

Contact TeliApp 732 354 1773

Free resource

Understanding technology roles & their differences.

A plain-language guide we wrote for agency leadership to demystify the difference between Network Engineering, Cybersecurity, IT and Information Security — and why a serious technology program needs all four. Each role is mapped to a familiar analogy (maintenance crew, armed guards, concierge, safety inspectors) so non-technical stakeholders can make informed staffing, vendor and budget decisions.

• What network engineers actually own
• Where cybersecurity begins and ends
• Why IT ≠ InfoSec
• How the four disciplines fit together

Download the PDFPDF • 2 pages • Free, no signup

Technology Roles

An education brief by TeliApp